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Production Support Analyst

Location: Nashville, TN

Job Type: contract

Company: IDR

Category: Development and Architecture

Job Description Apply Now

IDR is seeking a Production Support Analyst to join one of our top clients for a remote opportunity. This role involves supporting mission-critical healthcare systems, ensuring operational excellence, and managing incident response efforts within a highly integrated healthcare technology environment. The company is committed to delivering reliable services that directly impact residents statewide and fosters a collaborative, dynamic work environment.

Position Overview for the Production Support Analyst:

• Responsible for real-time monitoring, incident management, and troubleshooting of complex healthcare systems.
• Lead deployment governance, operational readiness, and continuous improvement initiatives.
• Collaborate with cross-functional teams, vendors, and stakeholders to ensure system health and data integrity.
• Develop SOPs, conduct root-cause analysis, and enhance automation efforts to improve operational maturity.
• Support managed file transfers, batch jobs, and EDI transactions while automating Linux-based processes.

Requirements for the Production Support Analyst:

• Strong background in operations or production support roles.
• Proven troubleshooting and root-cause analysis skills.
• Experience with Splunk, ServiceNow, Linux, SQL, or MFT tools.
• Excellent communication skills bridging technical and business teams.
• Passion for mentoring others and driving operational maturity.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now