Service Desk Technician
Location: Longwood, FL
Job Type: contract
Company: The Select Group
Job Description Apply Now
SERVICE DESK TECHNICIAN | REMOTE (8am-5pm EST)
The Select Group is looking for a talented Service Desk Technician to join one of our top insurance partners. This person will be responsible for providing Level 1 remote via phone or email to over 1,700 users.
SERVICE DESK TECHNICIAN REQUIREMENTS
- 3+ years as a Service Desk Tier 1 consultant
- Experience with Active Directory and/or Azure
- Proficient in onboarding/offboarding user accounts, troubleshooting Microsoft Office Suite, setting up PCs, and migrating user data
- Strong documentation skills for logging and resolving end user issues
- Ability to call end users to walk through troubleshooting steps
- Experience with the following tools and platforms: ServiceNow, Ninja RMM, Azure, Microsoft 365 Suite, Adobe
- Experience with O365 enterprise: issuing licenses, creating identities, and troubleshooting M365 applications
- Comfortable managing multiple projects and supporting a wide variety of applications
SERVICE DESK TECHNICIAN RESPONSIBILITIES
- Provide Level 1 remote IT support via phone and email
- Troubleshoot and resolve Tier 1 IT issues across software, hardware, and account management
- Support a user base of over 1,700 employees
- Perform initial issue triage and escalate to Tier 2/3 teams as needed
- Onboard and offboard users, including account setup and user data migration
- Maintain accurate and through documentation of tickets and resolutions in ServiceNow
- Use remote management tools, like Ninja RMM, to resolve technical issues
- Work collaboratively on IT projects involving multiple business applications
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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