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Technical Support Engineer - Integrations

Location: Orlando, FL

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Engineer - Integrations to join one of our top Tech clients in Orlando, FL. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today! 

Position Overview/Responsibilities for the Technical Support Engineer:
The Technical Support Engineer will join the Integrations Technical Support Team. This team supports external clients with technical support issues related to integrations involving the ServiceNow platform. They provide technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. In this role, you’ll act as a customer advocate in providing support to users/administrators of our platform. You’ll resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform. 

The Integrations Support Team receives a mix of issue types that typically center around these broad topics:

• Email Configuration and Maintenance (Not just Outlook App)
• SSO/Authentication (Candidate should Know who to configure the technology and how this works internally, NOT just assign or grant user/permissions).
• Web Services
• Scripting /Rest API
• database issues

• 2+ years’ professional experience providing technical support to customers/end-users
• 2+ years’ scripting experience in at least two of the following; JavaScript, Python, Perl, Unix Shell, Windows Shell
• Experience providing technical support to database issues (IE: Importing/exporting data between separate systems, supporting bi-directional integrations between two systems, gathering/reading log files)
• Experience supporting relational databases (IE: MySQL or Oracle) 
• Strong understanding of Web Services (SOAP/REST) & REST API’s
• Experience troubleshooting or configuring LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
• Experience in Email?Troubleshooting, configurations & maintenance (e.g. Office 365, Exchange)?
• Experience Data Extraction Technologies (e.g. JDBC, ODBC)

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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